Transplant Services Specialist

Responsibilities

• Serve as the initial contact for patients, their representatives, and staff regarding feedback.
• Communicate with all parties to capture feedback details with sensitivity, compassion, and care.
• Document feedback in the EPIC database and assign cases to designated transplant teams for follow-up.
• Monitor department voicemail, mail, faxes, and email for incoming feedback.
• Maintain strict patient confidentiality while addressing sensitive issues.
• Facilitate efficient access to the hospital’s patient feedback process in coordination with the Office of Patient Relations.

Requirements

• 2 years of experience in patient advocacy or customer service.
• Proficiency in Microsoft Excel and Word.
• Outstanding verbal and written communication skills.
• Ability to solve problems independently and perform multiple tasks simultaneously.
• Ability to maintain patient confidentiality and exercise good judgment.
• Ability to attend mandatory training classes after hours or on weekends with advance notice.

Preferred Qualifications

• Bachelor’s degree.
• 1 year of experience in a hospital or medical setting.
• Experience using EPIC.
• Ability to serve as an administrator of a web-based database.

About the Company

UChicago Medicine is a world-class academic healthcare system dedicated to providing superior healthcare with compassion. We are at the forefront of medical innovation, working to advance medical knowledge and serve the health needs of our community.