Training & Support Operations Administrator

Responsibilities

• Act as the primary administrator for Docebo (LMS) and Zendesk, managing user permissions and ticketing workflows
• Manage end-to-end enrollment processes for all training courses
• Maintain training tenants and lab environments via AWS and CloudShare
• Reset and decommission tenants post-class to maintain system hygiene and cost-control
• Audit internal and external Knowledge Base articles for accuracy and relevance
• Provide administrative troubleshooting support for Training and Support teams

Requirements

• Exceptional attention to detail regarding links and user permissions
• Process-oriented mindset with experience creating checklists and reliable workflows
• Strong communication skills for collaborating with technical and education teams

Preferred Qualifications

• Hands-on experience with Docebo and Zendesk
• Familiarity with AWS, Google Cloud, Cloudshare, or Heropa
• Basic HTML/CSS skills for web styling and formatting
• Experience with data reporting from LMS or Support tools
• Familiarity with automation tools like Zapier or Zendesk Macros/Triggers
• Background in customer service roles

About the Company

Menlo Security enables the world to connect, communicate and collaborate securely without compromise, supporting enterprises including Fortune 500 companies and global banks.