Training Supervisor

Responsibilities

• Plan and deliver training programs including new hire onboarding, cross-skilling, and refresher sessions
• Guide new operatives through incubation periods with structured coaching and direct floor support
• Monitor centre KPIs to identify skill gaps and build targeted training solutions
• Maintain accurate, audit-ready training records and track graduation milestones
• Ensure Learning Management System (LMS) content remains up to date and relevant

Requirements

• Experience in people development and coaching
• Ability to communicate complex processes into simple, actionable steps
• Adaptability to work in fast-paced, high-volume warehouse environments
• Data-aware mindset with the ability to translate performance metrics into training decisions
• Quality-first mindset with a focus on accuracy and productivity
• Strong collaborative skills to build relationships with operations stakeholders

About the Company

Relay is a logistics technology company reshaping how goods move in the online era. Backed by a $35M Series A, Relay uses deep-tech and data-driven insights to reduce delivery friction and make e-commerce more seamless and accessible.