Training & Standards Manager - Entertainment Technical

Responsibilities

• Lead complex projects involving the creation and editing of training programs, materials, and audit checklists.
• Drive the scheduling, deliverables timeline, and overall results of training initiatives.
• Influence continuous improvement of training standards, systems, and processes across sites and departments.
• Develop and sustain processes to ensure required training is documented, with a focus on regulatory and safety compliance.
• Define and review performance metrics to ensure consistent quality across all entertainment offerings.
• Conduct audits and inspections to identify areas for improvement and ensure adherence to established standards.
• Design and deliver impactful, interactive training programs tailored to specific roles for cast members both onboard and ashore.
• Serve as the primary point of contact for Service Excellence Trainers at assigned sites to ensure consistent and effective training delivery.

Requirements

• Bachelor's degree or equivalent, preferably in Hospitality Management, Business Administration, Organizational Leadership, or Instructional Design.
• Minimum of 5 years of experience in an entertainment, hospitality, or tourism-related field.
• Proven experience in training or facilitation and developing training programs.
• Demonstrated ability to lead complex, collaborative projects and meet strict deadlines.
• Strong documentation skills with experience maintaining detailed process records.
• Excellent communication, collaboration, and interpersonal skills for working with cross-functional teams.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, SharePoint) and familiarity with systems such as DLearn and Articulate.

Preferred Qualifications

• Previous experience within the cruise industry or a similar maritime environment.
• Shipboard experience, particularly within entertainment operations.
• Direct background in Entertainment Technical roles, Attractions, Port Adventures, or Youth/Family Activities.

Benefits

• Competitive total rewards package including health, dental, and vision insurance.
• Weekly pay via direct deposit.
• Paid time off, including vacation, sick leave, and personal holidays.
• Retirement programs.
• Exclusive discounts at select hotels, dining, merchandise, and recreation locations.
• Opportunities for career development and professional growth.

About the Company

Disney Cruise Line is a leader in the cruise industry, providing magical settings where families can reconnect and experience the legendary service and enchanting entertainment that only Disney can deliver. As part of The Walt Disney Company, we strive to create world-class stories and experiences for guests around the globe.