Training Specialist Senior

Responsibilities

• Design, develop, and implement onboarding and training programs for clerical staff and inpatient unit clerks.
• Deliver instructor-led training, orientation, and on-the-job education for new and existing staff.
• Assess training needs through collaboration with leadership and operational partners.
• Develop and maintain training materials, competency tools, and job aids aligned with clinical workflows.
• Evaluate training effectiveness through feedback, competency validation, and performance outcomes.
• Serve as the Safety Liaison for Nursing Clerical Services, promoting adherence to safety policies and emergency response procedures.
• Partner with Safety, Quality, and Infection Prevention teams to support compliance and staff readiness.

Requirements

• Bachelor's degree in Adult Learning, Education, Instructional Design, Healthcare Administration, or a related field.
• 5-8 years of experience in training, staff development, or education.
• Strong knowledge of adult learning principles and instructional design methods.
• Proficiency with computer systems and electronic medical record (EMR) systems.
• Excellent presentation, facilitation, and interpersonal communication skills.

Preferred Qualifications

• Experience in a healthcare environment, specifically within clerical or patient-facing operations.
• Experience with EPIC and MiChart.
• Background in instructional systems design and curriculum development.
• Experience with quality or process improvement initiatives.

Benefits

• Excellent medical, dental, and vision coverage effective on your first day.
• 2:1 match on retirement savings.

About the Company

Michigan Medicine is one of the largest health care complexes in the world, comprised of over 30,000 employees. Our mission is to improve the health of patients, populations, and communities through excellence in education, patient care, research, and technology development.