Training Specialist

Responsibilities

• Design scalable training programs that support business goals, customer outcomes, and internal enablement
• Develop customer onboarding programs and on-camera instructional videos to accelerate time to value
• Facilitate virtual training sessions and webinars for customers and internal teams
• Partner with cross-functional stakeholders to assess needs and coordinate new learning resources
• Maintain and update training materials to ensure they stay accurate and aligned with product updates
• Use feedback, participation data, and performance metrics to evaluate and refine content effectiveness

Requirements

• 5+ years of customer service, customer success, or training experience in a SaaS business
• 2+ years of experience creating and delivering training, onboarding, or certification programs
• 2+ years of experience using a Learning Management System (LMS) to design and deliver training
• Knowledge of adult learning principles and instructional design methodologies
• Experience creating accessible learning content, including captions, transcripts, and inclusive design practices
• Strong written and verbal communication skills for presenting to live and virtual audiences

Preferred Qualifications

• Familiarity with Intellum

About the Company

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions.