Training Specialist Coordinator

Responsibilities

• Facilitate training initiatives including new hire, refresher, and ad hoc training for the Pre-Service Division
• Develop and maintain process documentation, workflows, and training materials
• Coach and mentor learning liaisons and staff on standardized workflow processes
• Identify training needs using Quality Assurance data and trends
• Perform periodic account reviews for quality assurance during the first 90 days of new hire employment
• Support end users during system go-lives, upgrades, and efficiency training initiatives
• Participate in user acceptance testing as a Subject Matter Expert (SME)
• Utilize Lean principles to improve processes and reduce waste

Requirements

• Associate's degree in Healthcare Administration, Business, Health Information Technology, Instructional Design, Training, or a related field
• Minimum of 2 years of healthcare training or operational experience
• Thorough knowledge of health insurance, third-party payers, and government regulations
• Strong computer literacy and ability to master complex applications and workflows
• Excellent written, verbal, and interpersonal communication skills

Preferred Qualifications

• Experience facilitating training initiatives and creating end-user materials
• Knowledge of LEAN methodology
• Current CPC (Certified Professional Coder) certification
• Ability to interpret medical terminology and insurance benefit information

Benefits

• Excellent medical, dental, and vision coverage effective on your first day
• 2:1 Match on retirement savings

About the Company

Michigan Medicine improves the health of patients, populations, and communities through excellence in education, patient care, community service, research, and technology development. As one of the largest healthcare complexes in the world, we strive to attract and develop outstanding people to become part of a distinguished academic health system.