Training Specialist

Responsibilities

• Supervise structured learning metrics and oversee results for the assigned territory and region
• Manage live performance metrics end-to-end for the assigned territory
• Conduct learning sessions on new processes and BQM through digital learning or ITL
• Maintain data and analysis through detailed reports using Excel
• Ensure timely completion of new hire training, coaching, and performance improvement programs
• Partner with operations leaders during station audits to check process compliance and fix gaps
• Identify and certify learning coaches
• Lead individual improvement projects to enhance business performance

Requirements

• Experience with written and verbal communication and presentation skills
• Proficiency using Microsoft Office (Excel, Word, PowerPoint, Outlook)

Preferred Qualifications

• Fluency in speaking, writing, and reading English
• Experience delivering training or information to Associates and Team Lead level employees

About the Company

Amazon's mission is to be the most customer-centric company on earth. The Amazon Last Mile learning team focuses on boosting employee competencies and workplace performance through effective training programs to meet organizational goals.