Training Services Coordination and Logistics Associate III

Responsibilities

• Perform data entry related to learning administration and training data
• Manage training data within the SuccessFactors learning management system
• Handle service requests using the ServiceNow request management system
• Maintain client standard operating procedures, processes, and service level agreements
• Identify, troubleshoot, and escalate discrepancies or issues to the Manager

Requirements

• Bachelor's degree or 2 years of successful working experience
• Experience in a learning organization, training administration, or customer service
• Proficiency in the Microsoft Office suite
• Strong English communication skills (both oral and written) for global client servicing
• Ability to work 12-hour shifts, 4 days per week, including rotational shifts and public holidays
• Ability to work in a hybrid work mode

Preferred Qualifications

• Prior experience or knowledge of using Learning Management Systems (LMS)
• Experience handling helpdesk calls and data processing in a dual role

About the Company

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and millions of people worldwide. We value individuality and provide an environment where associates can personally thrive and make a difference.