Training Program Manager

Responsibilities

• Lead the end-to-end design, development, implementation, and iteration of learning projects across multiple grocery formats and regions
• Design and implement measurement strategies to evaluate program effectiveness and drive continuous improvement
• Write compelling business documents, including 6-pagers and program briefs, and present data-driven recommendations to senior leadership
• Build and maintain strong partnerships with stakeholders across Operations, PXT, and regional leadership
• Design curriculum frameworks and create scalable mechanisms for program adoption and change management
• Develop data-driven insights using metrics and associate performance data to inform program strategy and demonstrate ROI
• Conduct ongoing training needs assessments through field observations, stakeholder interviews, and data analysis
• Leverage AI tools and technologies to automate tasks and streamline content reviews

Requirements

• 3+ years of program or project management experience
• 3+ years of experience in training, instructional design, or learning & development
• Experience using data and metrics to determine and drive improvements
• Experience with authoring tools such as Articulate, Vyond, Adobe Creative Suite, or similar
• Bachelor’s degree in Instructional Design, Adult Learning, L&D, HR, Organizational Development, or a related field
• Experience working cross-functionally with both technical and non-technical teams

Preferred Qualifications

• Master’s degree in Instructional Design, Adult Learning, or Organizational Development
• Experience driving end-to-end delivery and communicating results to senior leadership
• Experience in change management, process improvement, and designing scalable solutions
• Experience in grocery retail, store operations, or field operations environments
• Experience with learning management systems (LMS) or other enterprise learning platforms
• Experience using generative AI and automation platforms to improve workflow efficiency

About the Company

Amazon Worldwide Grocery Stores (WWGS) drives operational excellence through innovative, scalable training solutions that empower thousands of team members and leaders across Amazon's grocery portfolio. Our team is dedicated to building operational capability and supporting the full associate lifecycle, from onboarding to leadership readiness.