Training Manager

Responsibilities

• Spearhead the Vacheron Constantin training strategy for retail and wholesale sales teams across the region
• Define and execute comprehensive training plans, including e-learning, in-boutique coaching, and role-plays
• Act as a brand knowledge expert, educating teams on brand history, creations, and competitive advantages
• Build annual training programs and establish individual development paths for staff
• Manage the training budget and collaborate closely with HQ and local HR teams
• Support retail performance by identifying high-potential talent and implementing performance improvement plans
• Monitor Mystery Shopping results to ensure consistent brand messaging and service excellence

Requirements

• Proven experience in luxury retail within a boutique environment
• Demonstrated track record in developing and implementing training strategies
• Fluency in both English and Arabic
• Strong organizational and budgetary management skills
• Exceptional communication, facilitation, and interpersonal skills
• Ability to travel frequently (approximately 70%) to support field operations
• Highly analytical and proactive approach to problem-solving

About the Company

Richemont is a world leader in the luxury sector, encompassing various Houses specializing in jewelry, watches, and high-end accessories. Each Maison embodies a tradition of style, quality, and craftsmanship. Vacheron Constantin, one of our premier Maisons, celebrates 270 years as the world’s oldest watchmaker in continuous production.