Training Manager, Advancement

Responsibilities

• Design, develop, and deliver technology training programs for Advancement and External Affairs staff, focusing on Blackbaud CRM (CITRUS), Microsoft 365, and enterprise systems.
• Maintain and update training curriculum, user guides, quick-reference materials, and video tutorials.
• Deliver training through various modalities, including in-person workshops, virtual sessions, and self-service knowledge base resources.
• Partner with the Advancement Systems team to support configuration updates, system enhancements, and user acceptance testing.
• Serve as a key change management resource for technology transitions and system upgrades to ensure smooth staff adoption.
• Provide technical support for virtual and hybrid meetings, including board meetings and donor engagement events.
• Conduct ongoing training needs assessments and track completion metrics to evaluate program effectiveness.
• Coordinate and deliver technology onboarding for all new staff within the division.

Requirements

• Bachelor's degree in Instructional Technology, Education, Information Science, Communications, or a related field.
• 3+ years of experience in training, instructional design, or technology support in a complex organizational environment.
• Proficiency in Microsoft 365 (Teams, SharePoint, Outlook, Excel).
• Experience with virtual meeting platforms such as Microsoft Teams and Zoom.
• Valid Driver's license.
• Demonstrated ability to translate complex technical systems into clear content for non-technical audiences.

Preferred Qualifications

• Master's degree in a related field.
• Prior experience in higher education advancement, alumni relations, or development operations.
• Familiarity with Blackbaud CRM or comparable advancement CRM systems.
• Experience with instructional design principles and e-learning or knowledge base platforms (e.g., SharePoint, Confluence).

About the Company

Syracuse University is a private, international research university with a pioneering history dating back to 1870. Located in the heart of New York State, the university offers a diverse range of academic programs across 13 schools and colleges, serving a global community of students and alumni.