Training Assistant

Responsibilities

• Manage support tickets from chatbots and users
• Analyze requests and provide timely technical or functional resolutions
• Support partners with registration and training follow-up
• Conduct telephone and email follow-up campaigns for training coordinators
• Monitor training session occupancy rates and enrollment targets
• Track activity indicators and produce regular reports for the Training Department Head

Requirements

• Proficiency in office tools and Excel
• Knowledge of LMS platforms or ability to learn quickly
• Experience in user support or customer relations
• Strong telephone and written communication skills
• Ability to manage multiple requests simultaneously
• Problem-solving and analytical skills

Benefits

• Company canteen access
• Transport support
• Health insurance and provident fund (MERCER)
• CSE (Social and Economic Committee)

About the Company

MSX International is a major player in outsourced services for the automotive industry, supporting manufacturers and distribution networks worldwide with over 4,700 employees.