Trainer

Responsibilities

• Deliver engaging virtual and in-person training sessions
• Design, develop, and maintain training materials, process documentation, and job aids
• Serve as a Subject Matter Expert (SME) across assigned functional areas
• Update training content and manuals to reflect process changes and system enhancements
• Monitor, track, and report training activities including attendance and completion rates
• Utilize the Learning Management System (LMS) to manage course content and learner progress
• Develop and implement training plans for onboarding and continuous learning
• Partner with leadership to identify training needs and recommend learning solutions

Requirements

• Bachelor's degree
• Minimum of one year of experience delivering training
• Experience in curriculum development and training evaluation
• Experience with Learning Management Systems (LMS)
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Ability to type at least 40 WPM
• Strong verbal and written communication skills

Preferred Qualifications

• Experience in transaction processing or call center environments
• Familiarity with high-volume operational environments
• Experience supporting quality assurance and employee coaching

Benefits

• Health and welfare benefits
• Retirement savings support
• Employee discounts
• Career growth opportunities
• Paid training
• Paid time off