Trainer

About the Company

1-grid.com is a fast-growing web hosting company in Cape Town with an established customer base, acquired by recognised leaders in the internet services industry. We have the vision and resources to work towards becoming a market leader in SA.

Responsibilities

• Develop and deliver engaging training including instructor-led, digital, and blended formats
• Own and improve onboarding for new hires across customer-facing teams
• Identify learning needs through performance metrics, feedback, and QA results
• Build micro-learning and guided learning pathways to close knowledge gaps
• Collaborate with internal experts to ensure alignment with SOPs and product changes
• Work with team leads to coach under-performers and create personalised development plans
• Track attendance, completion, test results, and engagement levels
• Report on training impact and insights to leadership

Requirements

• Web hosting experience (minimum requirement)
• Strong facilitation and communication skills
• Knowledge of instructional design and adult learning principles
• Familiarity with LMS platforms and digital training tools
• Experience assessing and improving training effectiveness
• Ability to manage multiple priorities in an organised manner