Train Operations Supervisor

Responsibilities

• Ensure all transportation and customer service activities are performed safely, promptly, and in accordance with corporate policies, government regulations, and Canadian Rail Operating Rules (CROR).
• Coordinate, direct, and supervise locomotive engineers and train operators to ensure high-quality service delivery and adherence to advertised train schedules.
• Act as the senior coordinator during accidents, derailments, or disruptions, managing activities with the host railway to minimize passenger impact and ensure a quick return to normal operations.
• Investigate customer complaints, accidents, injuries, rule violations, and other staff failures.
• Monitor the performance of on-board locomotive engineers and train operators.
• Assess train reports for on-time performance and interface regularly with host railway rail traffic control centers to correct deviations from the operating plan.

Requirements

• College degree in a relevant field, such as Administration or Engineering.
• Valid Locomotive Engineer certification, Rules Qualification, and Canadian Rail Operating Rules (CROR) certification.
• Minimum of five (5) years of experience in the rail industry (e.g., Locomotive Engineer, Train Operator, Supervisor, or Trainmaster).
• Proven experience in crew management.
• Proficiency in Microsoft Office and SAP.

About the Company

Alstom creates smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling, and digital mobility solutions.