Trading Application Support Specialist

Responsibilities

• Analyze and troubleshoot technical issues or incidents, providing debugging, workarounds, and root cause analysis for customers.
• Serve as the primary point of contact for global clients, including brokers and investment banks, ensuring clear communication on ticket progress.
• Deploy products at customer sites to ensure seamless integration and functionality.
• Provide technical training sessions to client end-users and IT teams to optimize product utilization.
• Maintain comprehensive technical documentation to enhance client knowledge.
• Support local and international customers, with a flexible schedule that may include weekend or night shifts for global coverage.

Requirements

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field.
• 1-2 years of experience in Client Service or Finance, preferably within Fintech or Capital Markets.
• Proficiency in Linux and a basic understanding of SQL/Databases.
• Knowledge of Java, APIs, networks, and operating systems.
• Experience using monitoring tools such as Datadog.
• Fluency in both English and Cantonese.
• Strong analytical, problem-solving, and interpersonal communication skills.

Preferred Qualifications

• Knowledge of the FIX protocol.
• Previous experience in financial application support and software implementation.

Benefits

• Opportunity to work with low-latency, real-time algorithmic trading platforms.
• Collaborative and stimulating work environment with highly skilled professionals.
• Personalized onboarding program tailored to your professional goals.
• A company culture focused on well-being, diversity, and environmental consciousness.

About the Company

Horizon Trading Solutions is an independent global technology company focused on electronic trading. For over 20 years, we have equipped global capital market players with powerful algorithmic technology and direct connectivity to more than 80 exchanges worldwide.