Trade Support Analyst

Responsibilities

• Resolve escalations promptly from traders, clients, and brokers.
• Manage daily activities including trade clearing, position and expiry management, and resolution of trade breaks.
• Utilize data platforms to gain insights into operational challenges and drive process efficiency.
• Lead cross-functional teams to solve operational issues and conduct productive meetings with global teams.
• Support UAT testing, system releases, and technology enhancements.
• Facilitate training on new applications and implement process improvements.

Requirements

• Deep technical knowledge of Derivatives within an Operations environment.
• Proficiency in MS Office applications.
• Experience leveraging data and analytics tools for client solutions.
• Strong stakeholder management skills with the ability to resolve conflicts.
• Critical thinking skills and the ability to digest large amounts of information to devise solutions.
• Effective communication and relationship-building skills across various geographic regions.

Preferred Qualifications

• Previous experience in Futures & Options.
• Familiarity with low-code innovation tools such as Alteryx, Xceptor, or Tableau.
• BA or BS degree.
• Ability to connect insights across different areas under tight deadlines.

About the Company

JPMorganChase is a leading global financial institution providing innovative solutions to millions of consumers, small businesses, and prominent corporate, institutional, and government clients. Our Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments, operating in more than 100 countries.