Posted 8 hours ago
ToIP Technician
HELPLINETechnicien TOIP H/F
Requirements
Bac +2 in IT or telecoms, Technical support experience, Cisco ToIP/CUCM knowledge, NICE solution familiarity
Skills
Cisco
About the role
Responsibilities
- Perform daily morning checks and service supervision
- Handle incidents and service requests
- Conduct diagnostics to identify causes of malfunctions
- Propose corrections and workarounds for level 2 and 3 incidents
- Manage technical component operations
- Contribute to deployment and migration activities
Requirements
- Minimum Bac +2 degree in IT, telecoms, or equivalent
- Previous experience in technical support (IT or telecoms)
- Knowledge of Cisco ToIP, specifically CUCM (Cisco Unified Communications Manager)
- Familiarity or experience with NICE communication recording and supervision solutions
- Ability to diagnose and resolve voice and application environment incidents
About the Company
HELPLINE specializes in user support outsourcing and implementing an AI-augmented employee experience. Part of the Everience group, HELPLINE supports the operational needs of IT departments and businesses globally, serving over 200 clients.
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HELPLINE · Lyon
