TikTok Support Intern

Responsibilities

• Own the full Salesforce lifecycle for assigned internal accounts, including monthly consumption closing
• Process balance top-up requests across TikTok Business Centers accurately and on time
• Investigate and resolve ad rejection and account suspension cases to minimize advertiser downtime
• Manage multiple stakeholders across different markets and functions, adapting communication styles accordingly
• Identify, improve, and automate internal team processes to increase efficiency

Requirements

• Currently pursuing a degree in Business Administration, Business Economics, Digital Business, or a related field
• Advanced English proficiency in both written and spoken communication
• Proficiency with Microsoft Office or Google Workspace (Excel/Sheets, PowerPoint/Slides, Word/Docs)
• Strong stakeholder communication skills and ability to work in team environments
• Proactive, self-motivated, and adaptable mindset
• High attention to detail and commitment to precision

About the Company

Aleph represents the world’s leading digital platforms, including TikTok, Amazon, and Google, operating in over 130 markets. We empower advertisers and brands to unlock the full potential of global advertising capabilities through long-lasting partnerships and innovative digital solutions.