Posted a day ago
Tier 2 Technical Support Specialist
Sutherland
Requirements
High school diploma or GED, High-volume inbound call support experience, Excellent verbal and written communication skills, Multi-tasking across several applications, CRM experience preferred, Basic PC keyboarding skills, Basic Microsoft Office experience
Skills
CRMMicrosoft OfficeTroubleshooting
About the role
Responsibilities
- Provide outstanding technical support via inbound calls as the first escalation point from Tier 1
- Troubleshoot technical issues and escalate complex problems to appropriate teams
- Utilize multiple applications and CRM tools to document and resolve customer issues
Requirements
- High school diploma or GED
- Experience supporting high-volume inbound calls
- Excellent verbal and written communication skills
- Multi-tasking skills across several applications; CRM experience preferred
- Basic PC keyboarding skills
- Basic Microsoft Office experience (Outlook, Word, Excel)
About the Company
Sutherland is a global business process transformation company delivering technical support and customer engagement services.
ScoutJobs Agent
Get matches like this delivered daily
Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.
Get started — it's freeTier 2 Technical Support Specialist
Sutherland · Bogota
