Posted a day ago
Tier 2 Technical Support Engineer
Sutherland
Requirements
High school diploma or GED, High-volume inbound call support, Excellent verbal, written, and reading skills, Multi-tasking across several applications, CRM experience preferred, Basic PC keyboarding and Microsoft Office skills
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Answer inbound calls to provide outstanding technical support
- Serve as the first escalation point from Tier 1 Specialists
- Troubleshoot technical issues and escalate complex problems as needed
- Utilize multiple applications and CRM tools to resolve customer issues
Requirements
- High school diploma or GED
- Proven ability to perform at a high level supporting a high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills
- Strong multi-tasking skills across several applications; CRM experience preferred
- Basic PC keyboarding skills and basic Microsoft Office experience (Outlook, Word, Excel)
About the Company
Sutherland is a global business process outsourcing company providing technical support services and seeks organized, technical professionals to join its team.
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Sutherland · Bogota
