Posted a day ago
Tier 2 Technical Support Consultant
Sutherland
Requirements
High school diploma or GED, Experience supporting high-volume inbound calls, Excellent verbal and written communication skills, Proficient reading skills, Multi-tasking across several applications, CRM experience preferred, Basic PC keyboarding skills, Basic Microsoft Office experience (Outlook, Word, Excel)
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Serve as the first escalation point for technical issues received from Tier 1 Specialists
- Answer inbound calls and provide outstanding technical support to customers
- Troubleshoot technical issues and escalate complex problems as needed
- Use multiple applications and CRM tools to document and resolve cases
Requirements
- High school diploma or GED
- Experience supporting high-volume inbound calls
- Excellent verbal and written communication skills
- Proficient reading skills
- Multi-tasking across several applications
- CRM experience preferred
- Basic PC keyboarding skills
- Basic Microsoft Office experience (Outlook, Word, Excel)
About the Company
Sutherland is a global business process transformation company providing technical support and customer service solutions.
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Sutherland · Bogota
