Posted a day ago
Tier 2 Technical Support Consultant
Sutherland
Requirements
Organized and technical, Inbound call support experience, Troubleshooting and escalation skills, Strong customer service orientation
Skills
Technical SupportTroubleshooting
About the role
Responsibilities
- Answer inbound calls and provide outstanding technical support
- Troubleshoot technical issues and escalate complex problems
- Serve as the first escalation point from Tier 1 Specialists
- Handle all aspects of technical support from diagnosis to resolution
Requirements
- Organized and technical with relevant support experience
- Proven troubleshooting and escalation skills
- Strong customer service and communication abilities
- Comfortable working in a fast-paced inbound call environment
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Get started — it's freeTier 2 Technical Support Consultant
Sutherland · Toronto
