Tier 2 IT Engineer

Responsibilities

• Diagnose and troubleshoot technical issues
• Maintain computer systems
• Provide remote and onsite support
• Maintain documentation of processes, issues, and solutions
• Resolve technical issues in both a remote and on-site environment
• Interact with members of client headquarters, including high level executives
• Keep assigned tickets organized and updated
• Participate in periodic afterhours on-call support

Requirements

• 2+ years of experience in IT engineering and/or customer facing roles
• Knowledge of Windows and Linux operating systems
• Familiarity with networking concepts and tools
• Excellent problem-solving and communication skills

Benefits

• Up to $70K / Year, based on experience
• Health, Dental, and Vision insurance
• 401K with 3% match (eligible after 90 days)
• Generous PTO

About the Company

Tech-Keys is an operating company of Lyra Technology Group, a private equity-backed holding company that invests in and operates industry-leading technology service businesses.