Posted a day ago
Tier 1 Technical Support Consultant
Sutherland
Requirements
High school diploma or GED, High-volume inbound call support experience, Excellent verbal and written communication skills, Proficient reading skills, Multi-tasking across several applications, CRM experience preferred, Basic PC keyboarding skills, Basic Microsoft Office proficiency
Skills
CRMMicrosoft OfficeTroubleshooting
About the role
Responsibilities
- Answer inbound calls to provide outstanding technical support
- Troubleshoot technical issues and escalate complex problems
- Multi-task across several applications and CRM tools
- Support a high volume of client interactions in a fast-paced environment
Requirements
- High school diploma or GED
- Proven ability to perform at a high level supporting high-volume inbound calls
- Excellent verbal and written communication skills
- Proficient reading and multi-tasking abilities
- CRM application experience preferred
- Basic PC keyboarding and Microsoft Office skills
About the Company
Sutherland is a global business process outsourcing company building careers in technical support and customer service.
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Sutherland · Sofia
