Tier 1 Help Desk Specialist

Responsibilities

• Provide direct Tier 1 IT support to end users via multiple methods including phone and self-service
• Triage, troubleshoot, and resolve trouble tickets or escalate to appropriate support entities
• Perform password resets across various enclaves and provide desktop software installation assistance
• Remotely access end-user desktops to provide technical guidance and troubleshooting
• Document detailed diagnostic summaries and comprehensive ticket information for higher-tier support
• Communicate ticket status to customers and serve as the primary support administrator through resolution
• Assist in preventing issue recurrence by providing guidance to users with varying computing skills

Requirements

• Active Top Secret security clearance
• 0-4 years of experience in help desk or customer service roles
• Ability to work a flexible 24/7 schedule onsite in Huntsville, AL
• Strong communication skills and an adaptable mindset

Preferred Qualifications

• Bachelor's degree in a related field
• Relevant technical certifications

About the Company

CATHEXIS elevates the government contracting experience through rapid response, deep skill, and thoughtful problem-solving. We operate with an all-in mindset, centered around leading with integrity, owning the outcome, growing together, and moving with purpose.