Ticket Strategy and Promotions, Day of Game Staff

Responsibilities

• Guide fans through the redemption process and provide exceptional customer service by addressing questions and resolving issues.
• Assist fans with digital ticketing needs and troubleshooting as required.
• Maintain an organized and thorough inventory of required materials for game day ticket offers.
• Ensure redemption locations are fully set up prior to fan arrival and properly cleared following the conclusion of events.
• Assist with fulfilling internal requests for materials and promotional items while maintaining accurate tracking and inventory records.

Requirements

• Must be 18 years of age or older.
• Ability to work nights, weekends, and holidays throughout the baseball season.
• Ability to carry boxes up to 30 lbs.
• Strong problem-solving skills and the ability to adapt to changing situations.
• Professional appearance and demeanor.

Preferred Qualifications

• Prior work experience within fast-paced and frequently changing environments.
• A passion for special events and creating memorable fan experiences.

About the Company

The Boston Red Sox Ticketing team plays an integral role in helping the organization achieve its financial and customer service goals. As a primary point of contact for fans, the team sets the tone for the experience at Fenway Park by providing top-tier service to everyone from long-time season ticket holders to first-time patrons.