Ticket Agent/Customer Service Representative

About the Company

Rhode Island Fast Ferry operates high-speed ferry service between Rhode Island and Martha’s Vineyard, along with scenic lighthouse cruises on Narragansett Bay.

Responsibilities

• Assist customers with ticket purchases, reservations, and check-in
• Answer phones and provide accurate information about schedules, fares, and services
• Help customers plan trips and resolve issues professionally
• Process transactions and handle cash/credit payments
• Support daily office operations and administrative tasks
• Maintain a friendly, organized, and efficient front desk environment

Requirements

• Friendly, outgoing personality with strong communication skills
• Positive attitude and strong work ethic
• Ability to work in a fast-paced, team-oriented environment
• Comfortable interacting with customers and handling questions or concerns
• Strong attention to detail and ability to learn quickly
• Previous customer service or retail experience preferred