Therapy Office Administrator

Responsibilities

• Welcome and support clients, families, and staff with warmth and professionalism
• Manage and coordinate therapy appointments, including bookings, cancellations, and reschedules
• Respond to enquiries via phone, email, and face-to-face interactions
• Coordinate therapist calendars, including leave and professional development
• Arrange necessary resources such as rooms, vehicles, and online session setups
• Maintain accurate client records across management systems
• Ensure all tasks are completed within set timeframes and quality standards
• Follow organizational policies, procedures, and compliance requirements
• Identify opportunities to improve administrative processes and the client experience

Requirements

• Experience in administration and customer service
• Strong organisational and time management skills
• Ability to manage competing priorities in a busy environment
• NDIS Worker Screening Clearance
• Employee Working with Children Check
• Valid working rights in Australia
• Driver’s licence
• International Police Check (if applicable)

Preferred Qualifications

• Experience working in disability, health, or community services

About the Company

Scope is one of Australia’s largest not-for-profit disability service providers and a registered NDIS provider. We deliver a wide range of services across Victoria and New South Wales, including supported independent living, therapy, and social connections. Our mission is to create meaningful opportunities for people with disability to belong and thrive.