Testing Proctor - Fire Science Technology

Responsibilities

• Administer and proctor academic paper/pencil tests, computerized tests, and placement tests.
• Provide strong customer service and student advocacy to support student success.
• Communicate with faculty and staff to facilitate student testing processes.
• Handle telephone, in-person, online, and email contacts with professionalism.
• Ensure strict adherence to database and FERPA standards.
• Enter and retrieve computer-based student information and maintain service usage records.
• Perform routine administrative tasks including data entry and appointment scheduling.

Requirements

• High school diploma or equivalent required (certificate or associate’s degree preferred).
• Minimum of one year of work experience in customer service.
• Knowledge of academic testing processes, placement testing, and college assessment protocols.
• Proficiency in Microsoft Word for producing memos, fliers, and correspondence.
• Ability to enter and retrieve computer-based data in software systems.
• Strong professional verbal, listening, and interpersonal communication skills.
• Note: Applicants who have ever been certified as an Ohio Emergency Medical Technician (EMT) or Firefighter are not eligible for this position.

Preferred Qualifications

• Experience with Colleague software.
• Knowledge of accounting and statistical procedures related to report compilation.

Benefits

• Tuition waiver for employees (up to 3 credit hours per semester).
• Opportunity for advancement and promotion.
• Support for continued training and education.
• OPERS pension participation with a 14% employer contribution.
• 14 days of annually observed company holidays (part-time employees are paid for regularly scheduled hours on these days).
• High-quality programs and events to support work-life balance.

About the Company

Sinclair Community College is a leading educational institution dedicated to student success and academic excellence. We provide diverse learning opportunities and support our staff through professional development and comprehensive benefits.