Terrace Grille Host

Responsibilities

• Greet guests warmly and create a welcoming first impression
• Manage reservations, waitlists, and table assignments efficiently
• Coordinate seating to ensure smooth service flow between front and back of house
• Communicate wait times clearly and accurately to guests
• Assist servers and management with guest needs and special requests
• Maintain cleanliness and organization of the host stand and entrance area
• Monitor dining room activity and adjust seating plans as needed
• Provide exceptional customer service and handle guest concerns professionally

Requirements

• Previous host or customer service experience preferred, but not required
• Strong communication and interpersonal skills
• Ability to stay organized and multitask in a fast-paced environment
• Friendly, outgoing, and professional demeanor
• Strong attention to detail and problem-solving skills
• Ability to remain calm under pressure and handle high-volume service
• Team-oriented mindset with a willingness to support others
• Ability to stand for extended periods

Benefits

• Paid Personal Leave (PPL): earn 1 hour for every 40 hours worked
• Teladoc Virtual Care access with $0 copay
• Dental and Vision Insurance (80% employer-paid dental)
• End of Season Bonus
• Heating savings program
• Core Values Program for branded swag
• Referral Bonus up to $1,000 per new full-time employee
• Discounts on hotel stays, dining, and spa services
• Employee Assistance Program (EAP)
• Employee Relief Fund
• Annual Flu Shot Clinic
• Witham Family Hotels Gala
• Community Giving programs

About the Company

At Witham Family Hotels, we are dedicated to creating unforgettable experiences for our guests while fostering a family-like environment for our team. Proudly recognized as one of the Best Places to Work in Maine since 2022 and an Inclusive Workplace, we uphold our core values of kindness, respect, inclusion, empowerment, excellence, integrity, and family.