Tenant Services Coordinator

Responsibilities

• Serve as the main point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally
• Coordinate maintenance and repair requests and oversee regular property inspections
• Assist in the move-in and move-out process for new or existing tenants
• Plan and organize tenant events and programs to enhance community engagement
• Collaborate with vendors and contractors for cleaning, security, and landscaping services
• Monitor tenant satisfaction and implement initiatives to enhance experience
• Maintain accurate records of tenant communications, lease agreements, and maintenance activities
• Track vendor and tenant certificate of insurance expiration dates and ensure compliance

Requirements

• High School Diploma or GED required
• Strong experience in Microsoft Office Suite
• Excellent communication, organization, and follow-up skills
• Ability to work well under pressure

Preferred Qualifications

• 1-3 years of commercial real estate experience
• Familiarity with real estate software such as AppFolio
• Knowledge of contract and leasing agreements
• Bachelor’s Degree

About the Company

Cressy Commercial Real Estate is a leading regional commercial brokerage, property management, and construction company providing services throughout Indiana, Southwestern Michigan, and beyond.