Tenant Experience Executive

Responsibilities

• Facilitate warm and welcoming check-ins, particularly on weekends
• Assist tenants with general issues to ensure comfortable stays
• Act as a liaison for maintenance issues between tenants and contractors
• Handle and resolve flatmate conflicts and grievances
• Assist in planning and executing community events
• Liaise with property owners or representatives when necessary
• Maintain constant communication with stakeholders regarding tenant wellbeing
• Perform inventory checks after tenant check-outs
• Ensure units are well-maintained and tidy

Requirements

• Diploma in any field (service-related preferred)
• Minimum of 2 years of experience in a customer-facing role
• Excellent interpersonal and problem-solving skills
• Good command of spoken and written English
• Ability to remain composed when dealing with difficult customers
• Strong attention to detail

Preferred Qualifications

• Experience working in an early-stage start-up
• Experience in the hospitality industry

About the Company

Cove provides flexible, high-quality, and community-centric accommodations across Singapore, Indonesia, South Korea, and Japan, aiming to be the leading tech flexible living platform in Asia Pacific.