Teller Bilingual

Responsibilities

• Support customer engagement by processing teller transactions and sharing digital banking solutions
• Complete operational activities while minimizing risks under established bank policies
• Perform routine transactional and customer support tasks efficiently
• Identify customer financial needs and make appropriate introductions to bankers
• Interact with customers to build relationships and demonstrate care
• Escalate questions and issues to more experienced roles as needed

Requirements

• 6+ months of customer interaction experience (or equivalent through work, training, military, or education)
• Bilingual speaking and listening proficiency in Spanish and English
• Ability to work a schedule that may include most Saturdays
• Must take and pass a required language assessment

Preferred Qualifications

• Experience in cash handling and managing complex transactions across multiple systems
• Ability to educate customers on mobile banking and digital technology
• Strong ability to follow strict policies, procedures, and regulations
• Experience identifying potential fraud or risky accounts to prevent loss
• Proven ability to work effectively within a team in a fast-paced environment

About the Company

Wells Fargo is a leading financial services company with approximately $2.1 trillion in assets. We provide a diversified set of banking, investment, and mortgage products and services through our specialized operating segments. We are committed to driving innovation, empowering communities, and helping our customers succeed.