Telesales Representative

Responsibilities

• Make outbound and inbound calls to current owners to generate account upgrades and new sales
• Work with owners to enhance their vacation ownership by identifying needs and presenting affordable solutions
• Maintain a 45-day lead engagement cycle through persistent follow-up via phone, email, and text
• Cross-sell and present a full range of VI Resorts by Westgate vacation products across multiple properties
• Meet department performance standards, including 50+ daily calls and specific net volume targets
• Maintain accurate records and adhere to all company policies and regulatory guidelines

Requirements

• High school diploma or GED
• Active Washington State Timeshare License or the ability to obtain one (employer assistance provided)
• Excellent communication, persuasive selling, and sales closing skills
• Ability to handle professional pushback and remain motivated in a fast-paced environment
• Knowledge of CRM systems and call center software

Preferred Qualifications

• 6+ months of timeshare or sales experience
• Previous experience in telesales, call centers, or hospitality sales
• Proven track record of meeting or exceeding sales targets

Benefits

• Competitive compensation: Hourly or Commission (whichever is greater) plus bonuses
• Comprehensive health benefits including Medical, Dental, and Vision coverage
• Paid Time Off, including vacation, sick, and personal time, plus paid holidays
• 401(k) with generous company match
• Daily pay access and tuition assistance
• Family-focused benefits including parental and adoption assistance
• Employee loyalty program with exclusive discounts on travel and entertainment

About the Company

Westgate Resorts is recognized by U.S. News as one of the Best Companies to Work For. Our VI Resorts by Westgate corporate office in Bellevue, WA, serves as the administrative home for North America's largest owner-controlled timeshare and vacation club. We are committed to excellence and creating unforgettable vacation experiences for our members.