Telephone Operator

Responsibilities

• Answer all incoming calls promptly, courteously, and professionally
• Handle internal and external calls and direct them to the appropriate departments
• Take and relay messages accurately and ensure timely delivery
• Provide information to guests regarding hotel services, facilities, and local attractions
• Handle wake-up call requests and ensure they are delivered on time
• Log and report any phone system faults or issues to the IT or maintenance team
• Maintain updated directory of hotel staff and departments
• Assist in emergency situations by following the hotel’s communication procedures
• Uphold confidentiality of all guest and staff information
• Support Front Office operations when required

Requirements

• Previous experience as a Telephone Operator
• Excellent communication and telephone etiquette skills
• Fluent in English
• Strong organizational and multitasking abilities
• Basic computer skills and familiarity with telephone systems
• Pleasant, professional voice and demeanor

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries.