Telemarketing Analyst

Responsibilities

• Evaluate and apply strategies to meet sales KPIs for outbound, inbound, telemarketing, and web campaigns.
• Manage station inventory, user access, and licensing.
• Analyze and present results from Speech Analytics information models to support strategic projects.
• Control the execution of Post-Sales (phone, chat, email) and Sales models in compliance with COPC standards and CRT regulations.
• Implement actions to ensure business objectives are met, focusing on process efficiency, accessibility levels, and correct segmentation/campaign routing.

Requirements

• University degree in Commercial Engineering, IT, Administration, Telecommunications, or a related field.
• 2 to 3 years of professional experience.
• Intermediate knowledge of predictive dialers (e.g., Interactive Intelligence, Genesys) and telecommunications systems.
• Advanced skills in database processing and tools, including SQL, Oracle, and Microsoft Office.
• Intermediate experience in project and campaign management involving at least 1,000 executives.
• Intermediate experience in Contact Center service administration and management.
• Advanced customer service skills.

About the Company

Telefónica is a leading global telecommunications provider dedicated to connecting people through innovative digital solutions and high-quality connectivity services.