Telecommunications Administrator

Responsibilities

• Administer and maintain enterprise telecommunications platforms including Cisco WebEx Calling and Cisco WebEx Contact Center via Cisco WebEx Control Hub
• Maintain contact center entry points, including inbound toll-free DIDs, queue configurations, call flows, and routing strategies
• Manage contact center infrastructure including IVR/auto-attendant configurations, dial plans, and user provisioning
• Support ancillary telephony platforms including Calabrio, RedSky E911, and ZenDesk telephony integration
• Oversee the end-to-end lifecycle of phone numbers, including provisioning, porting, and carrier coordination
• Administer and support PSTN connectivity models, including Cloud Connected PSTN and Cisco CUBE configurations
• Monitor system health, troubleshoot incidents, and provide Tier 2/3 support to global users
• Lead telecommunications projects including platform upgrades and new site deployments
• Manage vendor relationships and coordinate with carriers to resolve service issues

Requirements

• 3–5+ years of hands-on experience administering enterprise telecommunications environments
• Strong working knowledge of Cisco WebEx Calling and Cisco WebEx Contact Center
• Proficiency with Cisco WebEx Control Hub
• Solid understanding of VoIP protocols (SIP, RTP) and PSTN connectivity models
• Experience with RedSky E911, ZenDesk telephony integrations, and Calabrio
• Excellent verbal and written communication skills

Preferred Qualifications

• Cisco certifications such as CCNA Collaboration or CCNP Collaboration

About the Company

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, PreSonus®, Gretsch®, Jackson®, EVH®, Charvel®, Bigsby®, and Groove Tubes®, among others.