Telecom Tier 1 Support

Responsibilities

• Troubleshoot Layer 1 and Layer 2 circuit issues
• Manage tickets and troubleshoot transport issues with CLECs and ILECs
• Engage with vendors to resolve hardware and software issues
• Manage customer trouble tickets through the ticketing system
• Resolve service issues via phone, email, and chat
• Provide detailed and timely ticket updates
• Work in a 24/7/365 shift operation environment

Requirements

• Minimum 2 years of Managed Service or Telecom Support experience
• 2+ years researching and resolving telecom technical issues (voice, internet, SD-WAN, data)
• Strong knowledge of WAN technologies
• Working knowledge of Cisco, Juniper, and Adtran routers
• Experience with CLECs (Verizon, AT&T, CenturyLink, etc.)
• Experience with Broadband, Fiber, and Wireless repair
• Understanding of originating and terminating call flows
• Familiarity with SIP and RTP
• Knowledge of LAN/WAN, router, and firewall technologies
• Experience with SD-WAN design and troubleshooting
• Working knowledge of traditional TDM networks

Benefits

• Medical insurance
• SL/VL
• Monthly attendance bonus

About the Company

Founded in 2001, AireSpring is a leading provider of Cloud Communications, Managed Connectivity, and Managed Security, serving over 22,000 enterprise locations worldwide.