Técnico de Suporte Informático

Responsibilities

• Provide 1st and 2nd line technical support to users via telephone and remote access
• Diagnose and resolve issues related to pharmaceutical software, including scheduling, clinical records, billing, and electronic prescriptions
• Register and track incidents within the ticketing system
• Identify recurring issues and collaborate with the development team for resolution
• Ensure compliance with defined SLAs
• Support user training on software functionality

Requirements

• Education in Information Technology, Networking, or Systems
• Interest in the technology and healthcare sectors
• Analytical mindset
• Strong communication, argumentation, and negotiation skills
• Ability to organize and manage priorities
• Ability to work in a team

Preferred Qualifications

• Experience with Windows platforms (Server and workstation)
• Knowledge of networking (TCP/IP) and hardware
• Database skills

About the Company

Glintt Global is a leading company in the Iberian Peninsula in Consulting and Technological Services, with over 30 years of experience. We aim to impact people's quality of life through innovation, technology, knowledge, and ambition.