TechOPS Engineer

Responsibilities

• Manage support issue resolution based on production priorities
• Investigate and determine root causes of technical issues and failures
• Test, validate, and handover new or modified workflows to production teams
• Interface with the ORKA team to evaluate new feature requests and assist with testing in Dev environments
• Collaborate with the Head of Production systems to provide and implement new production systems
• Perform new workflow onboarding and provide first-line remote TechOps assistance for off-site jobs
• Maintain and manage tasks within the JIRA work management board
• Work with Global and local QA teams to ensure test patterns and frequencies are fit for purpose

Requirements

• Proven hands-on experience in media post-production or technical support within audiovisual environments
• Experience troubleshooting and improving AV workflows in operational settings
• Proficiency with Microsoft productivity tools including Excel, Outlook, Teams, and SharePoint
• Working knowledge of Agile methodologies and iterative project support frameworks
• Strong analytical skills for diagnosing production issues and identifying technical root causes

Preferred Qualifications

• Experience with video editing software
• Knowledge of audiovisual file management systems
• Experience with Baseband AV systems

About the Company

Envision Employment Solutions is partnering with a global leader in Information Technology Services & Consulting to find specialized talent for high-impact technical roles.