Technology Support Specialist

Responsibilities

• Provide on-site technology support and operational accountability for the Geelong hospital site
• Deliver high-touch technical support to doctors, ensuring readiness for surgeries, consultations, and clinical workflows
• Maintain a consistent presence to drive service excellence and rapid response to emerging technical issues
• Champion a customer-centred service culture for all staff, including seamless onboarding for new employees
• Collaborate with ICT teams and clinical leaders to support technology changes and deployments
• Manage and resolve incidents in coordination with multiple ICT teams and external vendors

Requirements

• Certificate IV or Diploma in Information Technology, Networking, or a related discipline
• Demonstrated experience in end-user support within a complex, multi-site environment
• ITIL Foundation certification or equivalent service management training
• Hands-on experience supporting Windows desktop environments and mobile devices
• Proficiency in supporting common enterprise applications
• Ability to work independently and manage priorities with minimal supervision
• Experience working within clinical or operational environments is highly regarded

Benefits

• Salary packaging options up to $15,900 pre-tax annually
• Access to one of Australia's largest educational scholarship programs
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance available for approved candidates

About the Company

Epworth HealthCare is Victoria’s largest not-for-profit private hospital group, renowned for excellence in diagnosis, treatment, care, and rehabilitation. As an innovator in Australia’s health system, Epworth embraces evidence-based medicine to pioneer treatments and services. We are committed to fostering a diverse, inclusive, and culturally safe workplace where every patient matters.