Technology Support Lead

Responsibilities

• Lead teams of technologists providing end-to-end application or infrastructure service delivery.
• Drive the adoption of enterprise AI capabilities to improve incident triage speed and consistency.
• Monitor pre-production environments for anomalies using observability tools like Dynatrace, Splunk, Grafana, and Prometheus.
• Execute policies and procedures to ensure operational stability and availability.
• Manage incident, problem, and change management processes for full-stack technology systems.
• Communicate technical issues and solutions effectively to business and technology stakeholders.
• Apply AI-assisted practices to identify recurring interruption patterns and validate remediation actions.

Requirements

• 5+ years of experience troubleshooting, resolving, and maintaining IT services.
• Demonstrated experience using enterprise AI capabilities within production operations workflows.
• Experience managing applications or infrastructure in large-scale environments (on-premises and public cloud).
• Proficiency in observability and monitoring tools and techniques.
• Experience working within the ITIL framework.
• Strong ability to validate AI-assisted recommendations against security and auditability expectations.

Preferred Qualifications

• Working knowledge of one or more general-purpose programming languages.
• Experience with automation scripting.
• Practical experience with public cloud platforms, specifically AWS.

About the Company

JPMorgan Chase is a leading global financial services firm providing innovative technology solutions across Consumer & Community Banking and other business units to serve millions of customers worldwide.