Technology Support III

Responsibilities

• Provide end-to-end application and infrastructure service delivery to support successful business operations.
• Maintain day-to-day system operations to ensure stability and availability of production application flows.
• Monitor production environments for anomalies using standard observability tools and address identified issues.
• Identify, escalate, and communicate technical issues to business and technology stakeholders.
• Analyze complex trends to manage incidents, problems, and changes across full-stack technology systems.
• Utilize SRE tools and programming languages like Python or Shell to perform daily tasks effectively.

Requirements

• 3+ years of experience troubleshooting, resolving, and maintaining information technology services.
• Demonstrated knowledge of applications or infrastructure in large-scale environments, including on-premises and public cloud.
• Experience with observability and monitoring tools and techniques.
• Exposure to the Information Technology Infrastructure Library (ITIL) framework.

Preferred Qualifications

• Experience with one or more general-purpose programming languages or automation scripting.
• Working understanding of public cloud environments and associated cloud tools.

About the Company

JPMorgan Chase is a leading global financial services firm providing investment banking, financial services to consumers and small businesses, commercial banking, and asset management services.