Technology Support III - Application Support - Unix, SQL

Responsibilities

• Provide end-to-end application and infrastructure service delivery to ensure operational stability and availability.
• Monitor production environments for anomalies using standard observability tools and maintain real-time monitoring dashboards.
• Troubleshoot, maintain, and resolve production service interruptions for internally and externally developed systems.
• Analyze complex situations and trends to manage incidents, problems, and changes within full-stack technology systems.
• Monitor trading application stacks and critical batch processing to ensure seamless business operations.
• Act as the first point of contact for Technology and Business stakeholders regarding day-to-day application issues.
• Support late night and weekend shifts on a rotational basis.

Requirements

• 3+ years of experience troubleshooting, resolving, and maintaining information technology services.
• Undergraduate degree in a numerate subject such as mathematics, engineering, or computing science.
• Proficiency with UNIX/Linux platforms, specifically Red Hat Enterprise Linux (RHEL).
• Experience with relational databases and the ability to write complex SQL queries.
• Experience with Control M and Autosys Scheduler.
• Experience developing and supporting applications built on Python, Java, or .NET frameworks.
• Demonstrated knowledge of applications or infrastructure in large-scale environments (on-premises and public cloud).
• Experience with observability and monitoring tools and techniques.
• Exposure to the ITIL framework and proficiency in incident and problem management best practices.

Preferred Qualifications

• Working knowledge of public cloud environments and AWS certifications (Cloud Practitioner, Architect, or Developer Associate).
• Demonstrated knowledge of Networking and Infrastructure.
• Experience with KDB or other non-SQL databases.
• Experience supporting public/private cloud-based, Java, or e-commerce applications.
• Working knowledge of Grafana and Tableau.

About the Company

JPMorgan Chase & Co. is a leading global financial services firm and one of the oldest financial institutions in the world. We offer innovative financial solutions to millions of consumers, small businesses, and prominent corporate, institutional, and government clients. Our Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments, providing strategic advice and managing risk in more than 100 countries.