Technology Support II

Responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end service delivery for business operations.
• Monitor production environments for anomalies using standard observability tools to improve stability and availability.
• Utilize enterprise-authorized AI capabilities to accelerate incident triage and root-cause hypothesis generation.
• Engage with agentic agent functionality to solve issues systemically and promote documentation for self-identified processing issues.
• Assist in the escalation and communication of technical issues and solutions to business and technology stakeholders.
• Identify trends and manage incidents, problems, and changes within full-stack technology systems.

Requirements

• 2+ years of experience troubleshooting, resolving, and maintaining information technology services.
• Working knowledge of using AI capabilities within a production support workflow, including strong validation habits.
• Experience with applications or infrastructure in large-scale environments, including on-premises or public cloud.
• Exposure to observability and monitoring tools and techniques.
• Familiarity with the Information Technology Infrastructure Library (ITIL) framework.
• Strong written communication skills and the ability to produce technical documentation.

Preferred Qualifications

• Knowledge of one or more general-purpose programming languages or automation scripting.
• Experience with monitoring tools such as Geneos, Splunk, and Dynatrace.
• Understanding of payment process rails such as Real Time Payments, ACH, or eWallet.
• A strong desire to grow and learn within the evolving AI space.

About the Company

JPMorganChase is a leading global financial institution providing innovative solutions to millions of consumers, small businesses, and prominent corporate and government clients. Our Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments, serving clients in more than 100 countries.