Technology Support Coordinator

Responsibilities

• Coordinate IT support services for attorneys and staff, including the delivery of training, coaching, and business process engineering.
• Support Firm IT initiatives by helping users optimize their utilization of firm technology and best practices.
• Maintain high competency in firm applications (Microsoft Office, iManage DMS) and hardware (workstations, mobile devices, printers).
• Utilize the service management system to report issues, track resolutions, and identify trends for system enhancements.
• Collaborate with users to ensure the proper management and security of information, including email, document transport, and remote access.
• Participate in quality assurance testing, pilot programs, and the documentation of user feedback.
• Perform special projects and communicate local office needs to the broader IT team.

Requirements

• High school diploma or equivalent required (College degree preferred).
• Minimum of 3 years of related job experience, preferably in a law firm or professional services environment.
• Proficiency in Microsoft Office.
• Strong organizational skills and the ability to prioritize workload under pressure.
• Excellent written and verbal communication skills, including high-quality grammar and attention to detail.
• Ability to work in a cooperative team environment and adapt to changing conditions.

Benefits

• Competitive compensation including salary and bonuses.
• A range of wellness options and benefits based on experience, performance, and location.

About the Company

Hunton Andrews Kurth LLP is an international law firm providing high-quality legal services to clients worldwide.