Technology Support Associate II

Responsibilities

• Provide exceptional customer service via telephone, chat, and email
• Troubleshoot the T3 Platform for internal and external customer inquiries
• Establish and maintain professional relationships with rental markets and T3 customers
• Manage time effectively to meet productivity and turnaround standards
• Utilize product knowledge to recommend appropriate solutions to customer needs
• Comply with departmental, corporate, and legal policies

Requirements

• High school diploma (Associate's degree preferred)
• 3+ years of customer service experience, preferably in a contact center
• Proficiency with G-Suite (Gmail, Docs, Sheets, Drive)
• Strong verbal and written communication skills in English
• Ability to multi-task and work logically under pressure
• Ability to sit for prolonged periods and lift up to 20 pounds

Benefits

• Full medical, dental, and vision coverage
• Generous PTO and paid holidays
• 401(k) with company match
• Gym membership stipend and wellness programs
• Company events and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement and leadership training

About the Company

EquipmentShare is a technology-driven company transforming the construction industry through its proprietary T3 platform, empowering contractors with real-time support and innovative tools.