Technology Support Assistant

Responsibilities

• Handle tickets and general Service Desk responsibilities, providing support to Tennis Australia, Member Associations, and Australian Open staff.
• Support hardware and all internal and external applications across the organization.
• Ensure all requests and incidents are recorded correctly and acted upon according to pre-agreed KPIs and SLAs.
• Create and update high-quality, accurate internal Service Desk support documentation.
• Manage and maintain technical equipment, including configuring devices and decommissioning defective hardware.

Requirements

• 2-3 years of experience in a technical support or IT helpdesk role.
• Solid working knowledge of M365, Azure Identity Management, and SharePoint.
• Competence with Windows 10/11, Apple products, and modern smartphones.
• Completion of recognized IT training (e.g., networking fundamentals or IT support coursework).
• Ability to balance strong customer service with practical technical troubleshooting.
• Possession of (or willingness to obtain) a current Police Check and Working with Children Check.
• Flexibility regarding working hours and arrangements, particularly during tournament periods.

Benefits

• Career development through formal education and on-the-job training opportunities.
• Monthly health and wellbeing activities, including access to CorePlus Pilates.
• Onsite gym, tennis facilities, and free onsite car parking.
• Salary packaging and various discounts from sponsorship partners.

About the Company

Tennis Australia is one of the largest sporting organisations in Australia. We are a team of imaginative and passionate people dedicated to creating a more playful world through tennis, from grassroots programs to Grand Slam events like the Australian Open.